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Posted: Saturday, October 29, 2016 12:18 AM


About the Job

· Supervises all Front Desk Agents, Porters, Laundry Attendants, Bell Staff and Room Attendants. Coaches, disciplines (oral, written suspensions and terminations) and notices when policies have been violated.
· Trains, cross-trains and retrains all front office, housekeeping and laundry personnel. Trains according to The Princeton Club SOP’s and review employee handbook
· Prepares daily assignments for front office, housekeeping and laundry personnel
· Prepares weekly schedules according to occupancy forecasts and in line with the budget, layoff and vacation
· Prepares weekly payroll using ADP
· Resolves guest problems quickly, efficiently, and courteously
· Upholds the clubs commitment to hospitality
· Develops and implement all standard operating procedures
· Maintains effective relationships and communication with all other departments
· Daily inspection of public space and sleeping rooms. Check quality of work.
· Responsible for lost & found items, ensures proper storage and distribution
· Reviews all daily communication logs. Follow up with any outstanding issues
· Reviews all daily arrivals reports; takes action with any special notes or requests
· Inspects all VIP arrival rooms
· Adhere to departmental budgets, monitor and take corrective action as necessary to assure that financial goals are attained and expenses are maintained.
· Plans a regimented “deep cleaning” maintenance for the Club’s public and guestroom areas.
· Handles all group reservations and inquiries
· Works front desk daily and as needed
· Handles room reservation cancellation/no shows/billing disputes
· Reviews guest credit limit reports daily
· Ensures all check-cashing and credit policies are followed
· Answers inquires for
· Collects information required for daily and other sales records; analyzes and makes recommendations regarding this information
· Provides concierge type service to guests
· Maintains inventory, upkeep, repair and installation requests for all front office and housekeeping related equipment
· Monitors room availability to ensure maximum revenue
· Performs all duties required by management

· Ability to read, write, and speak English well to perform job functions
· Knowledge of front desk operations within a hotel or club
· Ability to work in a small, fast-paced environment
· Exceptional interpersonal skills

• Location: Manhattan

• Post ID: 87402439 manhattan is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2016