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Posted: Saturday, January 6, 2018 1:07 AM


Furnished Quarters, the
largest provider of temporary furnished apartments in New York and Boston, is
recruiting for an Front Desk Manager for its residential hotel concept called
"Q&A." The hotel brand pays homage to creativity, innovation, and
providing solutions for today's business traveler. All suites will be
full-sized, furnished, turnkey apartments--most with separate office space.
Q&A is located inside of Manhattan's iconic 70 Pine in the Financial

The Front Desk Manager is
responsible for overseeing and maintaining all areas of the Front Office while
on duty and is responsible for supervising and directing the activities of
Reception Agents and Bell Attendants. The Front Desk Manager will perform a variety
of service related tasks, including, but not limited to, processing hotel
reservations, registering guests, assigning rooms, ensure all financial
transactions for the day are verified and balanced, settling guests’ accounts,
and coordinating with other departments to satisfy guests needs.

Act as Manager on Duty in the absence
of the General Manager and Operations Manager.
Supervise and direct the work
activities of the Reception Agents and Bell Attendants.
Maintain guest satisfaction, ensuring
all service standards and hotel policies are achieved.
Handle guest difficulties by listening
to guests’ concerns, offering solutions, and ensuring proper service
Prepares and completes all end-of-day
functions of the hotel, including reconciliation of all financial data.
Responsible for processing all
incoming reservations via telephone, email, fax, or through
interdepartmental correspondence.
Register guests, establish payment and
assign guest rooms.
Answer inquiries about hotel services,
in-house events, directions, local attractions, etc.
Process guest check-out and collect
payments in compliance with cash handling, credit card processing and
accounting policies and procedures.

Consistent professional and positive
attitude and actions when communicating with guests and co-workers.
Lead daily pre-shift briefings.
Process guest check-ins and room
assignments following the hotel’s rate structures, discounts and
sell/upsell strategies. Accommodate special requests when possible.
Pre-register, block reservations and,
as appropriate, take same day and future reservations.
Verify guest registration card
information and updating guest profile with accurate contact information.
Must follow established guest room key
and entry procedures.
Process guest reservations according
to Q&A standard operating procedures.
Properly records and follows through
on all guests Wake-up call requests.
Able to provide information about
Hotel services, Outlet Operating Hours and standard amenities.
Prepare Traces and billing
Answer telephone calls, send faxes and
answer guests’ requests.
Upon checkout, updates all recent
charges to the guest profile. Verifies all recent charges with the
guest on their folio before they depart. Follows all cash handling,
adjustment and allowance procedures.
Verifies front desk cashier work is balanced.
Performs an accurate bucket check of
all in-house registration cards.
Ensures all guest accounts are
accurately posted with room and tax.
Distributes all close-day reports and
morning reports to the appropriate departments.
Preparation of daily reports and
distribution as directed.
Handling Express checkouts ensuring
their completion.
Balancing of daily posting and
revenue, and resolution of inaccuracies.
Ensuring nightly transmission of
credit cards.
Must be groomed and dressed as
stipulated in the staff handbook including wearing the correct clean
uniform attire.
Must abide by and participate in all
hotel fire and safety programs.
Perform other duties as requested by
guests or management to provide superior guest service.

Bachelor Degree in Hospitality or
other business related degree preferred.
High School Diploma or equivalent
At least two years prior hotel
experience preferred.
Comfortable interacting and engaging
in conversation.
Maintain a sense of organization and
ability to prioritize in a busy environment.
Ability to perform multiple tasks
Good communication skills.
Customer service oriented.
Multi-lingual skills highly desirable.
Ability to read, write, speak, and
understand the English language fluently to communicate with management,
clientele, and co-workers.
Proficient in all Microsoft
applications including: Excel/Word/MS Outlook.
Proficient in the usage of SalesForce
and Agilysys.
Flexible schedule to include evenings,
weekends, and holidays as dictated by business demands.

• Location: Manhattan, New York

• Post ID: 152325612 manhattan is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018