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Posted: Monday, August 28, 2017 12:58 AM

You will be supporting the C-Level Suite and their families. This role will require some weekend work.Client DetailsLuxury Real Estate FirmDescriptionProvide direct Help Desk Support to executive customers, answering questions and resolving technical issuesMust be able to thoroughly explain in simple terms new technology, the ability to explain complex technology changes in simple easy to understand termsMust have the ability to work in a high pressure environment including longer hours, when necessaryRespond to Help Desk requests concerning support and status of ticket. Diagnose issues and provide creative effective solutions while troubleshooting hardware, software, and printing issues. Escalate technical issues to appropriate IT professionals by providing clear, concise, and thorough research of technical detailsProvide preventative hardware maintenance, replacement and repair of desktops and laptop computersProvide troubleshooting activities involve recognizing, researching, documenting and accurately resolving users' needs while following up to verify thorough completion of requestsInstall, configure, and deploy technology according to organization standard specifications and coordinate the addition of new employees including network access, printer installs, mapped drives and email setupSupport remote access and support through Cisco AnyConnect VPN, LogMeIn Rescue and DamewareOffer general Microsoft Office support including Outlook / Exchange additions and changes and general guidance to usersSupport mobile users for network access, email support and troubleshootingSupport and maintain user account information through Microsoft Active Directory including rights, permissions, security, and systems groupsWork to eliminate recurring problems and reasons for trouble ticketsTrack inventory of all computer equipmentTravel with executives and support remote/global needsActively manage and provide hands-on support for meetings, presentations, and video conferencingKnowledgeable in testing CO POTS lines, VOIP and InternetMust have general working knowledge of PBX, key System. Avaya, Panasonic, Toshiba a plusProfileProvide direct Help Desk Support to executive customers, answering questions and resolving technical issuesMust be able to thoroughly explain in simple terms new technology, the ability to explain complex technology changes in simple easy to understand termsMust have the ability to work in a high pressure environment including longer hours, when necessaryRespond to Help Desk requests concerning support and status of ticket. Diagnose issues and provide creative effective solutions while troubleshooting hardware, software, and printing issues. Escalate technical issues to appropriate IT professionals by providing clear, concise, and thorough research of technical detailsProvide preventative hardware maintenance, replacement and repair of desktops and laptop computersProvide troubleshooting activities involve recognizing, researching, documenting and accurately resolving users' needs while following up to verify thorough completion of requestsInstall, configure, and deploy technology according to organization standard specifications and coordinate the addition of new employees including network access, printer installs, mapped drives and email setupSupport remote access and support through Cisco AnyConnect VPN, LogMeIn Rescue and DamewareOffer general Microsoft Office support including Outlook / Exchange additions and changes and general guidance to usersSupport mobile users for network access, email support and troubleshootingSupport and maintain user account information through Microsoft Active Directory including rights, permissions, security, and systems groupsWork to eliminate recurring problems and reasons for trouble ticketsTrack inventory of all computer equipmentTravel with executives and support remote/global needsActively manage and provide hands-on support for meetings, presentations, and video conferencingKnowledgeable in testing CO POTS lines, VOIP and InternetMust have general working knowledge of PBX, key System. Avaya, Panasonic, Toshiba a plusJob OfferBase + Bonus; 401k; PTO; Health Benefits - provided by Diceexecutive support, white glove, active directory, office 365, Cisco AnyConnect VPN, LogMeIn Rescue, Drivers License, Dameware

Source: http://www.juju.com/jad/00000000bz1t5e?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dcfef628176473eb4fd5aa221d038d5386d91c6dee9b6a0c86


• Location: Manhattan

• Post ID: 130162203 manhattan
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