Information Technology Services Intern – Technology and Infrastructure Support Services - Deloitte
Posted: Tuesday, April 18, 2017 8:01 AM
An internship with Information Technology Services (ITS) will kick start your career journey. Throughout our internship program, you'll gain real business experience working on IT projects, build upon your skillset (both technical and soft skills), and expand your network. Immersing yourself in our culture, you will learn what it takes to succeed within a professional services firm and along the way, you will discover exciting career opportunities in IT. Work you’ll do You will be responsible for performing duties at the Technology Support Services walk-up desk including: • Work with the team to grow in subject matter expertise with regard to computer problems related to Windows 7/8, Windows applications, Microsoft Office products including MS Outlook, Office Communicator, McAfee Antivirus and Mac OS X • Perform laptop and printer hardware troubleshooting and repair • Implementation of system and software upgrades, as well as performance monitoring and tuning • Perform regular help desk shifts acting as second level technical resource • Tracking & documenting support activities, using CAs Service Desk Management system • Communicate and document troubleshooting techniques and "best practices" to the team • Work as a team member performing installation and maintenance of technology at client engagement sites • Virus and OS patch updates • Participate in special projects as assigned • Support the delivery of ITS projects focusing on personal computing, mobile devices, IT infrastructure, both in the Deloitte office and at remote firm engagement sites, as appropriate • Make technical recommendations and provide solutions to Deloitte business professionals • Understand, analyze and research technical problems • Develop your technical skills and knowledge of our clients' business • Build relationships with team members and customers of all levels The team As an Information Technology Services intern, you’ll have the opportunity to work in one of four ITS Service Lines: Deloitte Applications Studios (DAS), Technology and Infrastructure (T&I), CyberSecurity, or Technology Management Operations (TMO). Here you’ll get the chance to work with an experienced team on projects that will build on your technical and business skills and help our clients achieve a higher level of service in operational efficiency and business value. Depending on your role, you’ll will have the opportunity to engage in cyber risk detection and prevention, web/mobile application design and development, web hosting, database administration and management, and overall business operations. Our ITS culture embraces diversity, inspires innovation, and supports everyone in maximizing their potential in and out of the workplace. You’ll be joining a team of highly talented people who collaborate to deliver cutting edge technology solutions; whether you’re developing custom enterprise applications or providing IT infrastructure and support, you’ll play a critical role in helping our business stay ahead of the curve. We have the analytical skills needed to parse mountains of data, the technical proficiency to deliver custom solutions, and the interpersonal skills to present our thoughts to technical and non-technical audiences in logical and meaningful ways. Qualifications Required: • Candidate for a Bachelor degree in any technical field (sophomore or junior standing) • Ability to effectively communicate written and verbal to all levels within the organizations • Strong organizational skills and ability to multitask under pressure and project deadline • Strong problem solving skills with proven ability to influence and negotiate outside of a reporting relationship • Identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams • Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to customer requests. • Self-motivation and the ability to work with minimum supervision. • Strong commitment to professional and service excellence. • Initiative to expand level of responsibility. • Work both independently and as part of a team with professionals at all levels. • Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment. • Ability to anticipate the long term impact of decisions and take a broad approach to problem solving. • High quality and professional standards. Preferred: • Strong academic track record (minimum 3.2 GPA) How you’ll grow Throughout the internship program, we want to give you a true taste of life at Deloitte. That means a lot of support - both formal and informal - right from the start. Guided by coaches and mentors who can help you to learn more about Deloitte and your opportunities, you'll gain real-world experience working on meaningful projects. Beyond this exposure to “real life” projects, the program also delivers a variety of national and local learning and networking events. Our regularly scheduled learning and networking opportunities are designed to help you develop technical and leadership skills and help you begin building your professional network. Learn more about the internship program. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.
• Location: Manhattan, New York
• Post ID: 94539743 manhattan