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Posted: Friday, June 9, 2017 11:12 PM

more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused technology support and retail customer service tasks. Whether you're helping customers get started with the Mac or finding answers to their questions about other Apple devices, you're ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level.
Key Qualifications

Ability to assess customers' support needs when they arrive, then provide solutions or refer them to other team members
Flexibility to regularly rotate through different technical specialties and skill sets
Ability to thrive on change as products evolve



Description
As an Apple Service Specialist, you help new owners get started and current ones get quick, efficient technology support - developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to technical support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, the Apple Service Specialist is instrumental to our success.
Additional Information

You have excellent time management skills and can make decisions quickly.
You maintain composure and customer focus while troubleshooting and solving issues.
You reassure customers when delivering product diagnoses and potential solutions.
You'll need to be flexible with your schedule. Your work hours will be based on business needs.



Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.

JAD - BroadBean. Category: Customer Service, Keywords: Technical Support Representative

Source: http://www.jobs2careers.com/click.php?id=2136170799.96


• Location: Manhattan

• Post ID: 109907178 manhattan
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