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Posted: Saturday, February 3, 2018 12:17 AM

The Business Services Senior Associate is responsible for the comprehensive delivery of quality, cost effective support to internal clients at the Federal Reserve Bank of New York across Dining, Events and Conference Services (DECS), Travel Services, and Postal and Print Services (all within the Business Services Department). Business Services is a large department within both the Enterprise Services and Resiliency Planning ( ESRP ) Function and the Corporate Group ( CG ) that manages an array of corporate services that balances the unique institutional demands of the FRBNY with an industry and commercially oriented operating philosophy. In addition to managing these operational responsibilities for Business Services, it ensures resiliency and risk management for the Federal Reserve Bank of New York ( FRBNY ) to enable businesses across the FRBNY.
This includes executing on a variety of highly complex analytical and administrative activities including:
* Coordinating the Department s annual strategic planning efforts,
* Managing projects and programs to further the Department s business goals and objectives,
* Monitoring and assessing the Department s performance against its desired outcomes, and
* Integrating the Department s activities within the Corporate Group (CG) through cross-group initiatives.
The ideal candidate is an energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. This position requires that the candidate is able to work quickly and efficiently on several projects at one time, is results oriented, has strong time management skills and works enthusiastically in a constantly changing environment.
The Business Services Sr. Associate will have considerable interaction with clients, team members, and other departments within the Federal Reserve Bank of New York.
* Principal Duties and Responsibilities; *
* Provide leadership and expertise to the broad functional areas of the Business Services Department, shown by the ability to influence discussions and changes with the areas.
* Assist with and coordinate the Department s multi-year strategies for each business line and integrate into a comprehensive department strategy
o This also includes the development of the Department s annual strategic objectives and observations leading to projects/changes during the year
* Conduct organizational reviews with area managers to optimize operational efficiencies within the Department s business lines and further the Department s progress towards its business goals on an ongoing basis
* Evaluate operational effectiveness of Business Services workforce in alignment with the CG s workforce planning framework
* Manage the Department s projects and initiatives as a program (periodic and scheduled with managers) towards achieving business goals. This includes assessing milestones, schedules and financial objectives to ensure that projects remain on target; and reporting project information to VP of Business Services
* Responsible for measuring, monitoring and reporting on the Department s operational performance including quality controls and customer service programs as well as special projects related to operations. Each year current metrics should be reviewed, appropriate metrics added or deleted to improve the objectivity of customer service ratings.
Assist with cost/benefit analysis across the Department to help with management decisions across business lines
* Develop, monitor and measure a dashboard of key metrics to determine the Department s progress in meeting its business goals. monitoring the Department s progress against its objectives and milestones
Maintain database of contract information on behalf of all Business Services teams. Develop ad hoc reports of contract database information on behalf of the Department and create routine reports of contract statuses for distribution to supervisors and managers.
* Responsible for maintenance and coordination of Business Continuity plans for Business Services
* Oversee and manage the development of the Business Services Department s capital and operating expense budgets. Review capital and operating expense budget submissions and provide counsel to the VP, Business Services as it relates to budget assumptions and performance.
* Responsible for overseeing the work of external consultants involved in various projects in partnership with managers
* Represent the FRBNY at peer organizations to be informed of emerging technology, operations improvement/efficiencies, and other best practices as partnered with CGSS Tech team
* Proactive client relationship management deliver solutions that resonate and align client needs and mission of the FRBNY
* Identity and implement operational/process improvements and business process reengineering strategies to enhance performance, reduce/manage risk, and benchmark to industry best practice.
* Leverage structured methodologies to perform end-to-end analysis of processes, develop and implement sustainable solutions, in line with the goal of increased operational efficiency.
* Manage conversations or collect the necessary information from the business area with respect to risk events as well as reporting, escalating and assisting in the mitigation planning for any FRS losses, including appropriate impact identification and action plan (including entering risk events into Risk Group tool Archer).
* Perform ad-hoc analysis and responsibilities as needed to further the mission and objectives of the Department
* FRBNY Competencies *
* Expertise: Demonstrates the essential knowledge/skills needed to perform the job.
* Execution: Gets all things done on a timely basis producing high quality results. Ability to coordinate several projects simultaneously.
* Analytical/ Problem-Solving: Demonstrates the ability to identify and evaluate problems or issues.
* Communication: Initiates, maintains and facilitates the flow of needed information.
* Customer Service: Places a priority on attending to the needs and inquiries of customers from across the Bank and System.
* Collaboration: Establishes and maintains effective working relationships with others. Ability to elicit cooperation from a wide variety of sources, including management, clients, other departments and vendors.
* Self-Management: Demonstrates the ability to employ/channel personal resources (e.g. time, effort, talent) to produce desirable outcomes for the area/Bank. Effectively prioritizes and executes tasks conforming to shifting priorities, demands and timelines.
* People Management: Effectively enhances the development and ongoing performance of subordinates.
* Diversity & Inclusion: Actively supports the Bank s diversity and inclusion agenda.
* Qualifications; *
* Bachelor s Degree and/or a minimum of 3-5 years of experience in a Corporate Services function including experience working with multiple business areas; master s degree desirable;
* Demonstrated project management skills, with a proven ability to manage project reporting. Adherence to custody control standards and all FRB rules and regulations
* Excellent analytical and problem solving abilities with an ability to identify root causes and propose solutions
* Knowledge & Skills; *
* Excellent communication skills written, verbal and presentation
* Customer service oriented good people person with ability to work and communicate with all levels of Bank customers
* Strong team work and interpersonal skills
* PC skills Microsoft Office
* Documentation skills, including the ability to write project plans and audit responses.
* Operational experience in Postal, Print, Food Service, Event planning, Travel or other services preferred.
* Ability to interact in a professional manner with stakeholders and influence stakeholders in a positive way
Knowledge of key bank business practices and processes
* Exhibit sound judgment and professionalism
* Ability to differentiate between conflicting priorities and issues
* Demonstrated ability to manage multiple tasks and assess priorities
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*/ The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. /*
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* /The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service./
**Organization:** **Federal Reserve Bank of New York*
**Title:** *Business Services Associate - Corporate Group*
**Location:** *NY-New York City*
**Requisition ID:** *253805*
Associated topics: assistance, client, deskside, desktop, help, information technology support, service, technical support specialist, technician, technician iv


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