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Posted: Saturday, October 14, 2017 12:10 AM

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Client Services Assistant will provide technical problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving bugs with current products and products in development, resolving username and password problems, CMS training, data imports, troubleshooting email issues, assisting with new account setup, domain record changes, resolving digital image issues, simple HTML adjustments.

Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Essential Duties and Responsibilities include the following. Other duties may be assigned as required.

- Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
- Provide client training for the exhibit-E website CMS and galleryManager application.
- Obtain general understanding of OS and application operations related to company offered services.
- Setup and training for exhibit-E’s mass email feature - (e)nnouncements
- Identify and correct or advise, on operational issues with client’s website or galleryManager account.
- Assist the technical director with scoping, identification of project deliverables, and creation of project-specific documentation such as functional specifications, technical specifications, etc.
- Identify and escalate priority issues per Client specifications
- Follow up and make scheduled call backs to customers where necessary
- Accurately process and record call transactions using designated tracking software
- Participates in development of client training programs by identifying learning issues; recommending instructional language.

The Ideal candidate will also possess the following skills:

-Able to work independently and efficiently to meet deadlines.
-Able to promptly answer support related email, phone calls and other electronic communications.
-Self motivated, detail-oriented and organized.
-Proficient in Internet related applications such as E-Mail clients, Basic HTML and Web Browsers.
-Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
- Experience with art galleries and institutions
- Experience with gallery management software

How to apply:

Email cover letter and resume to jobs@exhibit-e.com

• Location: Manhattan

• Post ID: 132031522 manhattan
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