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Posted: Wednesday, February 7, 2018 1:19 AM

Job Descriptions:
Who are we?Since its founding in 2004, KIND has been on a mission to make the world a little kinder one snack and one act at a time. Kind was born out of its founder s desire to create a snack that was healthy and tasty, wholesome and convenient. What began as a line of premium fruit & nut bars sparked the creation of an entirely new healthier snacking category. Today, KIND has a family of snacks that offer solutions for a variety of different occasions.
From the healthy snacks, we make to the way we work, live and give back, we are committed to making the world a little kinder, because we believe that there s more to business than just profit.
We're looking for passionate, conscious collaborators to help us meet our goals: to inspire kindness, with one tasty snack (and good act) at a time. If you re looking to be a part of an inspiring, energetic and entrepreneurial environment, you found the right place.
What you ll do
The customer operations and logistics analyst is responsible to meet or exceed customer expectations through timely order fulfillment, on time delivery, and exceptional communication. This will be accomplished through cross collaboration with production and demand planning, distribution, third party logistics, finance, and sales. The customer operations and logistics analyst is a core member of the supply chain team responsible for delivering world class service to our customers. The Customer Operations and Logistics Analyst will:
Manage customer order fulfillment process end-to-end (manual and edi), ensuring data accuracy (items, pricing, promotions) Own customer case fill and on-time delivery with a mindset to maximize both metrics. Analyze kpi metric data through reporting, collaborate with management on service improvements and strategy when required Ensure customers adhere to order guidelines and proactively recommend order management and process improvements to customers (order lead time and optimization) Coordinate reverse logistics and customer reimbursement as needed in a timely and accurate manner. Understand and take appropriate action to manage cost impact of order violations, order expedites, and other actions taken to deliver service against operational constraints and budgets. Support the continued development and refinement of customer operations sop s and metrics to drive continuous improvements in service, cost, and quality. Handle all correspondence in a timely and effective manner through proactive and responsive communication to internal and external business partners Ensure broker/customer/sales are apprised of any product availability issues Act as a liaison with sales and broker partners to meet and exceed customer expectations Update, maintain, and analyze customer account profiles, detailing pertinent requirements and communicate same to internal departments to ensure customer master data integrity Solid understanding of cost to serve when evaluating logistics opportunities Drive vendor compliance through collaboration with finance, third party logistics, and our customers. Maintain, monitor and influence vendor scorecard improvement and work to remedy deductions resulting from non-compliance issues such as late deliveries, EDI accuracy, etc. Partner with and support finance team to resolve customer claims and non-trade deductions Support any kind product quality initiatives relative to investigation and product retrieval Provide updated routing guidelines to third party logistics provider (3pl), bring forward non-compliance issues for resolution. Partner with 3pl provider to resolve outstanding logistics issues, keeping management apprised as needed Create ad hoc reports as needed (service level) Handle special projects as assigned by management
Required Experience:
What you ll bring to KIND
A customer centric approach in everything you do. Building credibility and trust with our customers is paramount. Sense of urgency and can do attitude Excellent verbal and written communication skills A partnership and relationship-based approach in working with internal and external business partners. Always presenting a we not me attitude. A willingness to challenge our way of work to maximize our resources and enhance our success Strong analytical skills Strong systems aptitude and must be proficient in Microsoft office applications with emphasis on excel, word, and outlook. Experience with ERP system is preferable
You are
Curious and insatiable with your drive to achieve, learn and seek improve Someone who possess excellent organizational and time management skills A problem solver, flexible and forward thinking with a creative and solution orientated approach Detailed oriented and an ability to multi-task A team player with motivation and enthusiasm A problem solver with effective communication Genuine in your desire to help make the world a kinder place, committing to always spreading and celebrating kindness
You have
Bachelor s degree is required 2-4 years of experience working for a CPG organization General understanding of supply chain and specifically logistics Must be an involved business partner. Take ownership while exercising good judgment APICS certification is a plus
What KIND offers
Competitive compensation, including equity in kind! Flexible paid time off. Choose what works best for you, including summer hours Excellent health, dental & vision insurance, with options to fit you & your family s needs Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in office programs like Dr s, nutritionists, yoga, mindfulness, chair massages & others Casual office dress code feel free to wear your kind gear Monthly shipment of your favorite kind bars to share with your friends and loved ones. After all, we re all brand ambassadors! Training & tuition reimbursement program, because continuing to learn matters and we support your development A dynamic, ambitious, fun and kind work environment The opportunity and responsibility to be kind everyday
EEOAt KIND, we are committed to an inclusive workplace where diversity in all its forms is championed. KIND is proud to be an equal opportunity workplace and we are an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.
Keyword: Customer Operations, Logistics
From: KIND
Associated topics: analyst, director, generalist, lead, logistics, logistics manager, shift supervisor, supervisor, warehouse, warehouse specialist


• Location: Manhattan

• Post ID: 158651057 manhattan is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018