search
Home > Manhattan jobs > Manhattan customer service

Posted: Sunday, October 1, 2017 4:40 PM

Customer Representative : Vaccines (Manhattan, NY):DIR020419
Description
Merck and Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck's success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
Merck's Global Human Health (GHH) Division abides by a "patient first, profits later" ideology. Results:driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The division is comprised of sales and marketing professionals who are passionate about their role in bringing Mercks prescription medicines, vaccines, and other medical products to our customers worldwide.
The Vaccine Customer Representative is a key member of the Vaccine Horizontal Market Team and plays a critical role in supporting Merck Vaccines customer engagement model.
He/she is responsible for engaging with customers in a way that supports the local market focus on population health and centers on the highest potential business opportunities that will improve our impact on public health. He/she will work with the local market team to understand and identify customer needs, proactively align products and services, support pull:through activities relative to integrated strategies, and ensure that MV is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. Responsible for ensuring all activities adhere to the spirit and letter of all Merck Policies and US Laws and Regulations.
Primary activities include:
Account Management / Contracting: Understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long:term relationships through collaborative business planning processes and approaches. This includes conducting customer business reviews with appropriate stakeholders discussing the financial impact of contracts and progress/results of targeted vaccine programs and previously identified opportunities to improve customer benefits.
*
Understand complex account interdependencies in order to develop both short and long:term account plans in conjunction with a wide array of stakeholders, and lead a local account team's execution to deliver on the account plan.
*
Work consistently with customers to demonstrate an understanding of and support for office vaccine protocols. Understand the role of each health care practitioner in the office (e.g., office manager, Medical Assistants, nurse, physician) as it relates to establishing and implementing the vaccine protocol.
*
Provide information and resources that support the integration of a standard of care and the development and establishment of office vaccination protocols.
*
Maintain complete knowledge and understanding of MV contract terms and conditions. Apply knowledge of contracts and historical ordering patterns to optimize vaccine purchases for customers and appropriate inventory in support of office protocols, vaccination goals, and seasonality in patient origination.
*
Manage customer supply, product transition, and back:order challenges and communications.
*
Develop annual portfolio:wide account strategy business plan with corresponding business case for top accounts.
*
Establish and track account performance metrics to evaluate progress and performance, and to assess opportunity and need to adjust plans and associated tasks.
Sales Acumen: Build trust with customers and demonstrate value in selling situations to deliver high:

Source: https://www.tiptopjob.com/jobs/72346465_job.asp?source=backpage


• Location: manhattan

• Post ID: 134670487 manhattan
manhattan.backpage.com is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017 backpage.com