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Posted: Saturday, February 3, 2018 12:38 AM

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KATZ Media Group
**Job Summary:**
This is a terrific opportunity for a PC Analyst/Helpdesk Support position within the Information Technology department at Katz Media. You will work in a fast-paced team environment supporting our Katz Media users as well as Katz Media and iHeartMedia affiliates and Katz Media TV and Radio stations.
+ Receive and log calls for assistance from employees, Affiliates, and station clients via the Helpdesk line or mailbox.
+ Setup, configuration, troubleshooting of hardware and software.
+ Record all requests received in our Helpdesk ticketing system.
+ When possible, resolve requests immediately.
+ Provide deskside support when necessary.
+ Executive level support.
+ Track the progress of requests through to successful completion.
+ Communicate to customers information regarding system outages as well as updates on their requests.
+ Communicate any escalation of issues and or problems to proper management.
+ Create documentation when needed.
+ Work on projects within the Helpdesk and within other CIS divisions.
New York, NY: 125 West 55th Street, 10019
Position Type
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Our organization participates in E-Verify. Click here at om/Pages/EEO.aspx to learn about E-Verify.
Current employees and contingent workers click here at$1999.htmld to apply and search by the Job Posting Title.
iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.
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Associated topics: assistance, desktop, information technology, information technology analyst, network, pc, support analyst, support specialist, technical support, technical support specialist


• Location: Manhattan

• Post ID: 157952912 manhattan is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018