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Posted: Wednesday, October 4, 2017 5:14 PM

Looking for a Manager candidate with experience in the food and beverage industry. Must have Food Protection Certificate for NYC. This exclusive location is the first of its kind, a 16 Handles Frozen Yogurt store ( that will introduce Mochidoki Japanese ice cream ( This is a unique opportunity to be a part of a special collaboration between two extremely exclusive dessert companies. Since this is a brand-new format, I will be looking for creativity, and new ideas in respect to all facets of the business. This Individual will need to possess a positive attitude, and have the ability to care for the store as if it was their own. The manager will be expected to lead by example, and be able to hold the employees accountable to their responsibilities. Ice Cream and Frozen Yogurt are one of those feel good items that we all treat ourselves to, and I want an individual who brings that same \"feel good\" attitude to work every day to create a great work environment and customer experience.


Responsibilities and essential job functions include but are not limited to the following:


Setting goals for the work group, developing organizational capability, and modeling how we work together:

Displays a guest comes first attitude by training and holding store team accountable for delivering legendary

Steps of Service:

Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store team to ensure smooth flow of operations.

Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of 16 Handles. Demonstrates a calm exterior presence during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set an example for the store team.

Drives the implementation of company programs by developing action plans and directly motivating and

instructing the store team to implement them to meet operational and organizational objectives.

Provides coaching and direction to the store team to take action and to achieve operational goals.

Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to

the store team to achieve operational goals.

Summary of Experience:

High school or GED

Three years of progressively responsible retail experience, including one year of supervisory experience

Experience analyzing financial reports, profit & loss statements, COGS and Labor targets

College degree in business or a closely related field may substitute for a portion of the required experience.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of supervisory practices and procedures Knowledge of guest service techniques

Strong operational skills in a guest-service environment Strong leadership skills with the ability to coach and mentor store teams

Team-building skills

Interpersonal skills

Organization and planning skills

Strong problem solving skills

Ability to manage resources to ensure that established service levels are achieved at all times

Ability to manage multiple situations simultaneously Ability to manage effectively in a fast-paced environment Ability to plan and prioritize

Ability to communicate clearly and concisely, both orally and in writing

Ability to independently manage store operations

Ability to effectively handle and manage confidential and sensitive information

Associated topics: assistant gm, district manager, editor in chief, fire chief, manager, manager in training, planning operations, project manager, senior manager, supervisor


• Location: Manhattan

• Post ID: 136877742 manhattan is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017