search
Home > Manhattan jobs > Manhattan management/professional

Posted: Saturday, August 5, 2017 7:17 AM

The Technical Support Sr Analyst 1 is the primary source of Tier 2 computer and other technology support for ASM associates and may sometimes assist external clients with access to ASM systems. Support largely includes remote, phone and web:based helpdesk support, as well as some in:person support of associates in the Sr Analyst I Technical Supports assigned office. This is a Tier 2 technical support position. The successful candidate is expected to have advanced troubleshooting skills and the ability to utilize multiple resources to determine the final resolution to technical support issues. Advantage Sales and Marketing, LLC is proud to be an Equal Opportunity EmployerAdvantage Sales and Marketing, LLC (ASM) is one of North AmericaA?s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Sr Analyst I Technical Supp.1.0 is the primary source of Tier 2 computer and other technology support for the Company associates and may assist external clients with access to ASM systems. Support largely includes remote, phone, and web:based helpdesk support, as well as some in:person support of associates in the Sr Analyst I Technical Supp.1.0A?s assigned office. This is a Tier 2 technical support position. The Sr Analyst I Technical Supp.1.0 is expected to have advanced troubleshooting skills and the ability to utilize multiple resources to determine the final resolution to technical support issues. Essential Job Duties and Responsibilities Systems Maintenance, Management, and RepairMaintain a high customer service level through assisting end users (both internal and external) with systems, software applications, and other technical:related issues.Assist internal and external customers remotely over the phone, through email, and other communications media. Use remote desktop support software to view and interact with the remote userA?s computer or mobile device.Repair/install/maintain PC and mobile device hardware and software as needed to ensure user productivity.Engage in in:depth research on technical issues to assist associates, external customers, and other Technical Support munication/ConnectivityEnsure PC communication and connectivity to LAN/WAN, including connectivity to servers, printers, and the Internet are current and working.General AdministrationEnter and manage helpdesk tickets to document work for all services provided.Supervisory Responsibilities Direct Reports This position does not have supervisory responsibilities for direct reports Indirect Reports This position does not have guidance or mentoring responsibilities for indirect reports Travel and/or Driving RequirementsTravel and Driving are not essential duties or functions of this job Minimum Qualifications The following are the minimum job:related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level(Required): Associates Degree (Preferred): Bachelors Degree Field of Study/Area of Experience: Information Systems, A+ certification is required, and Network+ certification is a plus.3:5 years of experience in customer service is required.Skills, Knowledge, Abilities, and Software/ToolsExcellent customer service orientationStrong written communication and verbal communication skillsAbility to understand and follow specific instructions and proceduresAbility to ensure a high level of service and quality is maintainedKnowledge of the following communication and connectivity systems required: Microso

Source: https://www.tiptopjob.com/jobs/70509514_job.asp?source=backpage


• Location: Manhattan

• Post ID: 124627903 manhattan
manhattan.backpage.com is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017 backpage.com