The Hoteling Coordinator is a highly visible professional who resides at the 30 Rock office. The ideal individual filling this position must be service oriented and have a background with demonstrated customer service experience preferably in a corporate environment. He/she and must be able to multi-task and display composure in dealing with all levels of professionals and staff.
The duties of this position include but are not limited to assisting our clients with reservations for conference rooms and workspaces, as well as provide "concierge" assistance to our Hotelers while ensuring that hospitality is a primary focus. The coordinator will also work to anticipate the needs of our customers and ensure our physical space is maintained and in good repair. Additionally, he/she will take pride in keeping the conference space organized and set for daily meetings.
- Mange the Hoteling reception desk.
- Monitor One Team mail box and take appropriate action(s).
- Answer x7777 phone line.
Answer main phone line coming into 30 Rock and direct call to appropriate party and/or take appropriate action.
Input reservations in a timely manner--work closely with peers on reservation process: making reservations (offices, cubicles, team rooms, and conference rooms), space selection, catering needs and audio visual needs.
Order a/v equipment, food and beverage or other special items based on hoteler's needs.
- Maintain and update inventory listings.
Serve as a point of reference for client service staff and visiting employees
- Meet and greet client service staff and all other visitors.
Maintain a sense of urgency and respond to and follow up on all requests in a timely and efficient manner.
Generate departmental reports and distribute to specific area.
Work closely with Facility/Hoteling staff on coverage during scheduled and unscheduled breaks.
- Participate in cross utilization within Workplace Services.
Assist with light service center duties - send faxes, notify people of faxes received, make copies, handle mail requests.
Assist set up person at the end of the day - signage, reports, supply replenishment and office clean up.
Notify Facilities team of items which are in need of repair or attention
Perform other tasks and special projects as required or as assigned by supervisor.
- Assist with security access
Bachelor's or Associate's Degree preferred; Minimum of a High-School diploma required. 1+ year of relevant corporate experience preferred. Customer-service and hospitality focus preferred. Strong customer services skills from a previous environment where it was necessary to anticipate and deliver before the customer asked. Willingness to deliver above and beyond expected service levels with a smile on the face and in the voice. General knowledge of A/V equipment is helpful. Ability to interact with all levels of professionals and coworkers. Solid Microsoft Office skills and ability to learn OnBoard software program. Ability to handle multiple priorities. Excellent written and verbal communication skills. Professional presence and positive demeanor. Ability to work as early as 7:30 a.m. and as late as 6:00 p.m.
• Post ID: 93424226 manhattan