What you’ll be doing...
The Verizon Fios Digital and Strategic Sales team is undergoing a major transformation, paving the way towards an industry leading customer centric strategy focused on rapidly evolving our business for a digital-first future. In this role, you will have the ability to innovate around our customers' needs, drive business objectives and maximize technology capabilities towards re-defining the path of a Fortune 15 organization in the digital age. You will also have the opportunity to work within an organization that is laser focused on disrupting the status quo and delivering seamless, meaningful experiences to millions of consumers during this evolution of our business.
Responsible for the market viability of digital product experiences. Integrating sales, account, commerce, and shared capabilities with web, mobile app, next gen, distributed, and physical experiences. Focused primarily on the intersection of design, product, and engineering. Collaborate closely with the Experience Product Managers to ensure that the delivery of their capability improves the overall quality of the customer experience. Their product is a distributable one that must be repeatable, scalable, and work every time.
Help define the product vision, objectives, requirements for digital centric products and experiences
Support strategy development for omni-channel sales/engagement experiences
Work with various project owners to ensure a consistent customer experience in partnership with internal stakeholders and across partners’ environments
Provide thought leadership, business judgment and analytical insight to support next gen customer centric initiatives across multiple customer facing initiatives
Provide perspective on emerging industry trends and the competitive landscape to provide insight improving the customer experience, while driving sales & self service
Manage the relationships between internal/external partners and vendors in sales, marketing, design, IT and various other business units and stakeholders
What we’re looking for...
You'll need to have:
Bachelor’s degree in Business Administration, Marketing, Business Intelligence, or four or more years of work experience.
Six or more years of relevant work experience.
Knowledge of customer experience, e-commerce.
Product Development/Strategy experience.
Even better if you have:
Product Development/Strategy experience, ideally in an agency/consultant environment.
Good grasp of Product Development (Jira experience a big plus).
High proficiency in MS Office Suite of Products (Google Business Suite, Word, Excel, PowerPoint).
Agility to quickly understand various technology platforms and internal systems.
Understanding of online metrics and Key Performance Indicators.
Experience in journey mapping, design thinking and service design a plus.
Demonstrated independent thinking, relationship management and attention to detail.
Strong analytical, communication, leadership and presentation skills.
Ability to work collaboratively in a fast-moving, team environment.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Click here for more info: http://www.verizon.com/about/work/jobs/2359507-digital-experience-manager
• Post ID: 150880782 manhattan