Home > Manhattan jobs > Manhattan sales & marketing

Posted: Monday, January 8, 2018 8:19 AM


Description: Intern will assist primarily with Customer Service Satisfaction Survey projects. SiriusXM sends surveys to customers after they have contacted our service sites. Customer feedback is utilized in a variety of ways all aimed at improving the customer experience. In addition this individual would support the Corporate Solutions team with corporate escalation related projects.

Duties will include: Review weekly/monthly reports and summariaze variances, review customer verbatim' for trends, and track cusomter's request for a call back to Satisfaction scores.

Requirements / Skills: Ability to work independently, strong proficiency of Microsoft Excel, and strong analytical skills.

Please note regarding all SiriusXM internships:

* You must be 18 years of age or older.

* Student MUST be enrolled in a U.S. based college, university or trade school.

* All positions are paid. You may also still receive academic credit if you choose to apply for credit.

Please do not call SiriusXM. Qualified applicants will be contacted.

Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled


Associated topics: answer, call center, call center specialist, customer service associate, intern, rep, representante de servicio al cliente, service, system support, technical support


• Location: Manhattan

• Post ID: 153694022 manhattan is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018