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Posted: Monday, January 8, 2018 8:19 AM

Temporary

Description: Intern will assist primarily with Customer Service Satisfaction Survey projects. SiriusXM sends surveys to customers after they have contacted our service sites. Customer feedback is utilized in a variety of ways all aimed at improving the customer experience. In addition this individual would support the Corporate Solutions team with corporate escalation related projects.

Duties will include: Review weekly/monthly reports and summariaze variances, review customer verbatim' for trends, and track cusomter's request for a call back to Satisfaction scores.

Requirements / Skills: Ability to work independently, strong proficiency of Microsoft Excel, and strong analytical skills.

Please note regarding all SiriusXM internships:

* You must be 18 years of age or older.

* Student MUST be enrolled in a U.S. based college, university or trade school.

* All positions are paid. You may also still receive academic credit if you choose to apply for credit.

Please do not call SiriusXM. Qualified applicants will be contacted.

Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled

SDL2017


Associated topics: answer, call center, call center specialist, customer service associate, intern, rep, representante de servicio al cliente, service, system support, technical support

Source: http://www.jobs2careers.com/click.php?id=4716930152.96


• Location: Manhattan

• Post ID: 153694022 manhattan
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