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Posted: Saturday, January 20, 2018 7:59 PM

The Field Solutions Technician will ensure customer success through product installation, testing, and in-field troubleshooting. This position will drive growth and product scalability through a premium customer experience while iterating on product installation best practices. You will be responsible for in-field and remote troubleshooting of product deployment challenges, product testing and debug, optimizing the installation process, and answering customers technical-based questions. Key objectives for this role include immediate reaction to customer needs wherever they are in the US, gathering technical feedback to share with the product team, maintaining customer satisfaction, and protecting product integrity. Responsibilities: Travel to client sites to perform installation of technology and onboard client project teams Identify customer needs and technical hurdles, share with product team to develop new product features to enrich customer experience Serve as an internal advocate for product enhancements based on customer feedback and suggest improvement on current processes Prepare product for site installations not limited to light product assembly, inventory management, and shipment/travel logistics Document product installations and develop installation best practice standardization Installation and troubleshooting of product on client sites involving instrumentation, electromechanical devices, and wireless systems Travel extensively and establish working face-to-face relationships at customer job sites Serve as the first point of contact for customers regarding technical inquiries and feedback, manage customer expectations and needs Strong and unique approach to problem solving and effective collaboration skills Qualifications: 2+ years of experience as an electrician, electrical engineer, field technician, or a similar role in an industrial environment Enthusiastic, creative, and self-motivated Strong empathy for customers AND passion for product refinement Analytical and process-oriented mindset with attention to detail Excellent communication and on-the-spot problem solving skills Willing to commit up to 50% of time to travel for product installations and maintenance Bonus: 2+ years of experience as a superintendent, project manager, quality manager, safety manager, architect, or other relevant construction role Previous customer support and/or implementation services experience including onboarding, training, and client relationships preferred OSHA 10 hour Outreach Construction Certificate WHY JOIN PILLAR? Our Purpose: Pillar will forever change how data is collected and presented to one of the oldest and largest industries in existence. We don't have a job, we have a mission: bring better risk management and decision making to construction so we can build infrastructure that is desperately needed to support the generations of tomorrow. Our Team: We're small but rapidly growing team, and thrive on working with results-oriented team members in a fun and get-things-done environment. We promote creative freedom, and encourage everyone on the team to embrace what they're really good at. Our Culture: We value fast professional/personal growth, a good laugh, celebrating the wins and a positive, self-motivated attitude. Oh, and were a tech startup, which means we dont have a dress code, you work in a fun and flexible environment and employees get great benefits.
Associated topics: compliance, debug, h/w test, h/w test engineer, prove, test, test engineer, test hardware, troubleshoot, verify


• Location: Manhattan, New York

• Post ID: 155709077 manhattan is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018