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Posted: Sunday, February 4, 2018 5:11 AM

Syska Hennessy Group provides specialized consulting, engineering, and commissioning services for clients worldwide. Our staff provides consulting services throughout the project lifecycle, helping to plan, design, build and operate technically superior facilities. Our dynamic work environment provides the optimal setting to take your engineering career to the next level. From our supportive culture, diverse workforce, and competitive compensation, to our flexible summer work schedules and fun social events, its everything youll need for an exciting, challenging, and rewarding career. IT Service Delivery Technician We currently have an exceptional opportunity for an IT Service Delivery Technician to join our New York Corporate Headquarters. The ideal candidate will have good organizational skills, strong verbal and written communication skills and ability to solve problems. Job Responsibilities As an IT Service Delivery Technician you will provide support to users; includes configuration, maintenance , and troubleshooting of user desktop systems including hardware and software. You will assure user satisfaction and work closely with our national IT team across our Syska office locations. Delivery Technician responsibilities: Complete assigned helpdesk initiated requests per established Service Level Agreements Configure, install, maintain and repair desktops including operating systems and desktop applications Troubleshoot problems with hardware, software, printing and network connectivity Perform on-going testing of workstations, physical connectivity and client software Setup, installation, diagnostic testing, delivery and repair of telecommunication systems Maintain and manage IT inventory and assets Provide as needed priority support for end-users and IT Managers in emergency situations Train colleagues and users in hardware and IT supported software operation Required Knowledge/Skills/Abilities: Working practical knowledge of computer workstations, laptops, server hardware and configurations Able to maintain, diagnose and repair computers within established guidelines Ability to perform complex testing and installation of computer workstations and network Respond and perform complex diagnostic, maintenance and repairs on systems and peripherals locally and remotely Coordinate and document resolution with appropriate parties Able to communicate with IT clients and appropriately escalate their issues if necessary in a timely manner IT Service Delivery Technician Job Requirements IT Trade School Graduate, or Associate degree in a related field of Information Technology Minimum of 5 years experience in a similar role Minimum CompTIA A+ certification or equal, vendor certifications a plus Desire and ability to be flexible for overtime and travel, as needed Valid US drivers license Desire for continued education and working on various industry certification(s) IT Service Delivery Technician Benefits As an employee with Syska Hennessy, you will be part of a global firm with an amazing history! We are committed to being the best, to advancing engineering design practice, and to supporting our clients with integrity. To make all of that happen, we rely on the talent, drive, enthusiasm, and the total job satisfaction of the great people who work here. As a member of our highly collaborative team, we provide you with a flexible benefits package that reflects our respect for your workplace contributions, professional goals, and personal priorities. The personal benefits program at Syska Hennessy includes: Medical, Dental, Vision insurance 401(k) retirement plan with employer matching Roth 401(k) Option Individual and Dependent Life Insurance Short- and Long-Term Disability Health Wellness Programs, including in-house Yoga, flu shots, and biometric screenings Tuition Reimbursement Training and professional development courses Professional development incentive bonuses Opportunities for community outreach through internal networks A Generous Personal Time Off Program (PTO) Transit/parking program Monthly business phone stipend Flexible summer work schedules Much More! Syska Hennessy Group - Creating Exceptional Environments Lets Work Together!
Associated topics: infrastructure, ip, maintain, maintenance, satcom, satellite, server, system engineer, system specialist, technician


• Location: Manhattan

• Post ID: 158166912 manhattan is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018